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Call center Philippines has provided countless of Filipinos with much needed employment to weather the tough economic climate of the country. The Philippines is a country that produces hundreds of thousands of college graduates every year. However, the lack of job opportunities have denied them jobs which obviously contributed to the country's dismal unemployment rate and difficult financial situation of the people. The sudden boom of call centers in Metro Manila alone has provided thousands of hopefuls with a valuable source of income and the opportunity to follow a career path and develop new skills that will come in handy in the long run.
Nowadays, call center Philippines is a critical component in the country's economic activity. The industry caters to various demographics, but more so to people who are in their early twenties which accounts for more than half of the population. It is therefore unsurprising to encounter supervisors, team leaders and managers who are younger than 25 years old. The reason behind this is because the BPO industry probably has the fastest career development paths. Usually, if an agent performs excellently and receives good CSAT ratings, he or she would not doubt enjoy a promotion in six months or less. This fact is incentive enough for any person to join the bandwagon and enjoy the benefits of a call center job.
Luckily enough for the Filipino people, the Philippines offers an ideal environment and abundant human resources necessary for the establishment and success of the BPO industry. Such outsourcing businesses will not thrive just anywhere with any kind of people. Outsourcing to the Philippines has significant advantages that make it extremely attractive to international businesses.
Lower Costs - A business can save up to 30-40% in operational costs if it chooses to outsource to the country. This is a substantial amount especially for small and medium-sized companies. The minimum wage rate in America is around USD 8 while in the Philippines it's only USD 8 a day.
High Level of Literacy and Education - The country produces about half a million college graduates per year which implies that there are countless of talented and highly-educated professionals to choose from. Furthermore, there is a high 92.6 literacy rate which is desirable in an industry that thrives on effective communication with English-speaking clients.
Language - Filipinos are excellent English-speakers with neutral accents. This is a big advantage to businesses because it reduces the amount of resources necessary to train potential employees where communication plays a major part in its operations. Moreover, they have the ability to quickly adapt to thick accents which is a difficult feat for other Asian countries.
The attractiveness of the Philippines as an environment for business process outsourcing has allowed big contact center firms to expand their centers not only in Metro Manila but in provinces as well. This means that revenue will not only be generated in the National Capital Region (NCR) but in provincial areas as well. The government thus provides its full support to the industry. The administration predicts that it will generate billions of pesos in the country by the end of the year. It is a potential panacea to unemployment which will help provide the people with better financial situations.
