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You can text-enable a landline or toll-free number of your support center using landline texting. Once your business number is text-enabled it can be used for 2-way communication using SMS and MMS. Any support center and customer care center can take benefit of landline texting aka texting to landline solution to increase productivity and customer satisfaction. Some of the key utilities of this SMS to Landline solution that benefits a customer care center or a support center are briefed below:
Delight the customers by making the process simpler
Generally, support centers use helpdesk ticketing solution for issue raising, tracking and resolving. This is somewhat inconvenient for many users, especially, non-technical users. Thus, it has been witnessed, generally, customers call on the support number to report an issue. The customer care agent then raises a ticket on behalf of the customer. All these consume a lot of time and also increase some dissatisfaction in the customers for going through a long process to report an issue. A landline texting solution will resolve all these concerns. A customer can send a text to the support number and the technician and agents start working in the direction of resolving reported issue. This way the process of Reporting an issue and customer support will be flexible and that will delight your customers.
Send updates via text
There can be occasional system updates or backup and recovery schedule when customers may face some issues or system is supposed to go down for some time. An update email may get lost and call to each customer can be tiresome. The landline texting can be useful here. You can send bulk messages to each customer in one go, informing about the expected downtime. You can also use Group messaging and scheduled messaging to send predefined messages.
Respond during off hours
The support center can set an automated message to take care of communication during off hours. The landline texting solution will respond to messaged even during off hours. The message can inform about the working hours; expected the time of response and pass the emergency number. This way the customers can stay informed.
Quick Response Using Message Templates
The texting to landline solution comes with inbuilt message templates. You can also create your own message templates. This helps in saving time for writing the same message again and again and also speed up the process of response. For an instance, a message can be saved for common responses and used it to send repetitively to different clients.
Gather feedback on the friendliest way
The advanced landline texting solutions offered by leading business messaging service providers such as Text My Main Number has the feature of ITR (Integrated Text Response). This is an amazing tool to collect feedback. For a support center, it is vital to collect feedback periodically to delight their customers and giving them the feeling of getting heard. The ITR is easy to use tool to gather feedback.
The texting to landline solution has many more utilities for a support center and can benefit the customers to get a quick response and better services. On the other hand, it will save the time of agents as well as help them in providing better and quick responses to delight the customers.
The landline texting service is avail without any long-term contract or huge investments. You may use it at affordable monthly fees and the best-in-the-industry service.
